As techaa.site operates as a provider of digital connectivity, our refund policy reflects the nature of subscription and usage-based services.
- Refund Eligibility: Refunds may be processed if our API-based digital service platform experiences a documented, extended service failure that prevents core functionality as defined in your service agreement.
- Claim Procedure: Requests must be submitted to our billing department within 30 days of the incident, accompanied by clear technical documentation or error logs.
- Non-Refundable Services: Fees related to third-party setup, custom development, or previously consumed API credits are generally non-refundable.
- Processing: Validated claims are processed within 15 business days. We may offer service credits as a preferred alternative to cash refunds.
- Finality: All decisions regarding refund eligibility are made at the sole discretion of the techaa.site management team based on verified service logs.